James R. Lee

James R. Lee is an experienced professional in project and process management, currently serving as a Senior Lead Technical Project Manager at Lumen Technologies, where responsibilities include leading initiatives to reduce cancellations and enhance revenue through agile project management. Previous roles include Senior Lead Technical Process Architect at the same company and various positions at GE, where significant contributions were made in process engineering and customer experience. James has extensive background in the insurance and customer service industries, having held leadership positions at TGSC Group, Agero, AAA, and SkyMall. In addition to a robust operational focus, James boasts qualifications as a skydiving instructor and holds an MBA from W. P. Carey School of Business, reflecting a commitment to professional growth and excellence.