Lynn S. is a Senior Lead Customer Experience Manager at Lumen Technologies, specializing in driving vision and strategy to enhance customer loyalty and growth. With over five years of experience in overseeing comprehensive programs related to customer feedback and experience management, Lynn collaborates across functions to translate data into strategic plans that address customer experience gaps. Previously, Lynn held roles in management, IT procurement, and project management, notably serving as a Service Delivery Project Manager at BellSouth and a Customer Experience Team Lead at Blackstone Technology Group. Lynn's educational background includes an Associate's degree in English Language and Literature from Columbus State Community College.
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