Lumen is a global company of over 40,000 professionals, dedicated to empowering businesses to produce amazing things. Driven by the challenges and opportunities of the 4th Industrial Revolution, Lumen is helping to change how people interact and how companies acquire, analyze and act on data with flexible, intelligent, secure and collaborative solutions built for the next generation of business.

Information Technology

Lumen

Lumen's headquarters in Monroe, LA, United States

This department focuses on enhancing customer satisfaction through insights, support, and strategic initiatives.

Customer Experience

This department is responsible for overseeing sales strategies, managing client relationships, and driving revenue growth across various market segments.

Sales Management

The Customer Success team at Lumen is dedicated to ensuring that clients achieve their business goals through effective use of Lumen's solutions. This team proactively engages with customers, providing tailored support, guidance, and best practices to enhance their experience and foster long-term partnerships. By leveraging their industry expertise, the team works to drive customer satisfaction, retention, and success across various markets and verticals, ultimately contributing to the growth and innovation Lumen aims to deliver.

Customer Success

This department focuses on developing and delivering innovative technical solutions to meet client needs.

Engineering Solutions

This department is responsible for the design, implementation, and management of network systems and infrastructure.

Network Engineering

This department focuses on safeguarding the organization's information assets and infrastructure through a range of security measures and compliance strategies.

Information Security

This department focuses on managing field operations, sales initiatives, and customer success to enhance service delivery and drive business growth.

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Other teams

Sales Management

Customer Success

Engineering Solutions

Network Engineering

Information Security

Operations and Sales