Richard Mahaffey

Richard Mahaffey is a Technical Support Specialist at Luminator Technology Group since August 2022, focusing on resolving technical issues and building a knowledge base for customer service professionals. Previously, Richard served as a Team Lead at H&R Block in 2022, managing office operations and reporting team performance metrics. Richard has extensive experience as a Certified SAFe Scrum Master at both AT&T and Ericsson, where responsibilities included coaching distributed teams, implementing enhancements to internal systems, and leading deployment activities for real-time charging solutions. Richard's technical expertise is further supported by a background as a Software Engineer at Ericsson, where contributions included developing digital switching software for the US and European markets. Richard holds a Bachelor of Computer Engineering from Auburn University.