Kali Milgate

Kali Milgate, MHA, CPXP, LSSGB, is a seasoned professional in patient experience management with extensive experience across various healthcare settings. Currently serving as the Director of Patient Experience at Luminis Health, responsibilities include oversight of Patient Experience, Patient Relations, and Interpretive Services. Previous roles include Director of Patient Experience at Equip, focusing on Service Recovery and Service Excellence, and Patient Experience Consultant at Children's National Hospital, where expertise was provided to multiple departments and inpatient units. Kali has also held the position of Director of Patient Experience at VHC Health, managing several critical services, and began a career in hospitality with various roles at Kimpton Hotels & Restaurants. Education includes a Master’s Degree in Health Care Administration from Walden University and a Bachelor’s Degree in Psychology from Temple University.