Lumos Networks Corp
Robert Roberts has extensive experience in IT operations and support, currently serving as the Director of IT Operations and Support at Lumos Networks since April 2012, where responsibilities include managing customer experience and application support teams for a super-regional fiber provider. Concurrently, Robert holds the same title at Segra since December 2018. Prior roles include Application Support Manager at NTELOS, overseeing a team that supported over 100 software systems, and Desktop Support Manager, where management of a technician team resulted in a 78% first contact resolution rate. Early career experiences include IT Administrator at NTELOS, providing support in an enterprise environment, and serving as Chairman for SheVaCon from 2002 to 2007, organizing an annual convention. Robert holds a degree from James Madison University.
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