Lumos Networks Corp
Stephanie Houghtaling is a seasoned professional in customer service management with extensive experience in the telecommunications industry. Currently serving as the Senior Director of Customer Service at Lumos Fiber since November 2005, Stephanie has previously held various leadership roles, including Director of Customer Care and Customer Success Manager. Prior experience includes a Senior Manager position at T-Mobile, where responsibilities encompassed overseeing a call center with over 900 employees and implementing nationwide training programs, as well as a Customer Services Senior Manager role at Western Wireless managing a 120-seat call center. Educational credentials include a Master of Arts in Sociology from Georgia State University and a Bachelor of Arts in Sociology and Philosophy from East Carolina University.
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Lumos Networks Corp
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Lumos Networks Corp. is a fiber-based bandwidth infrastructure and service provider in the Mid-Atlantic region with a network of long-haul fiber, metro Ethernet and Ethernet rings located primarily in Virginia and West Virginia, and portions of Maryland, Pennsylvania, Ohio and Kentucky. The Company serves carrier, business and residential customers over its fiber network offering data, voice and Internet protocol (IP) services. The Company operates through three segments: Data, Residential and Small Business (R&SB), and RLEC Access. The Data segment includes the Company's enterprise data, transport and Fiber to the Cell (FTTC) product groups. The R&SB segment includes voice and IP services products targeted to its residential and small business customers. The RLEC Access segment provides other carrier customers access to the Company's network within the Company's rural local exchange carrier (RLEC) territories through switched access services.