Billy Soursos

Billy Soursos is currently a Customer Success Manager at Lumos, overseeing a strategic book of business with 60 key customers and maintaining a high gross retention rate (100% GRR) and net retention rate (118% NRR). Prior to Lumos, Soursos held various roles at Clio in Customer Success, demonstrating a progressive career path in customer management. Experience at Darktrace as an Account Executive and TouchBistro as a Business Development Representative included exceeding sales quotas and training new sales development representatives. Soursos also interned at the Northern California World Trade Center, contributing to the implementation of international programs. Educational credentials include a Bachelor of Arts in International Relations from The University of British Columbia, a minor in Economics, and a Product Management Certificate from BrainStation.