Valerie L.

Valerie L. has extensive experience in customer service and operations management, currently serving as the CS Operations Manager for South East Asia at Luno since April 2019, overseeing the establishment of a new customer service team across multiple locations. Prior to this role, Valerie L. held various positions at American Express, including Team Lead and Learning Specialist, where responsibilities included leading customer service teams for US markets and delivering training programs for new hires and departmental staff. Valerie L. also held a Team Lead position at PayPal, focusing on achieving key performance indicators through effective team management. Early career roles at American Express included positions as a Subject Matter Expert and Customer Care Executive, providing high-level customer support and expertise in operational processes.