Ken Tse serves as the Service Operations Leader for Hong Kong, Taiwan, and Macau at Lutron Electronics, where responsibilities include managing a service team and overseeing project management for various sectors. Prior to this role, Ken held positions at Shure Incorporated, where as Assistant Manager of Regional Service, Ken facilitated the establishment of service centers across Asia, and at Ericsson, where as Service Delivery Manager, duties involved ensuring customer satisfaction and managing service delivery per contractual agreements. Ken's earlier experience includes technical roles at Huawei and SmarTone, where expertise in network design, installation, and support was developed. Ken holds a Master of Science in Technology Management and a Bachelor of Engineering in Electronics and Information Engineering from The Hong Kong Polytechnic University, along with an Executive Diploma in Advanced Business Communication from The Chinese University of Hong Kong.
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