Sylvie Detruf

Sylvie Detruf has a diverse work experience in the field of customer service and account management. Sylvie started their career at Cpl Jobs Ireland in 2010 as a Multilingual Team Leader, where they managed a team and ensured the delivery of SLA/KPIs for the account. Sylvie then transitioned to the role of Continuous Improvement Lead, where they addressed operational challenges and implemented improvement initiatives.

In 2015, Sylvie joined Luzern eCommerce as a Customer Service Manager, responsible for setting up and implementing KPIs, performance management systems, and knowledge databases to enhance customer support. Sylvie successfully maximized customer satisfaction metrics across brands and channels by identifying and addressing operational challenges. Currently, they hold the position of Account Manager at Luzern eCommerce, where they serve as the point of contact for a global key client, develops client relationships, and achieves sales targets. Sylvie liaises with the internal Engineering Team for project implementation and collaborates with the eCommerce team for successful promotional campaigns and new product launches.

Sylvie Detruf's education history includes their attendance at Monsieur Zaher Nourredine, where they studied Secretariat de Direction. However, there is no information provided regarding the start or end year, degree name, or any other field of study.