Erica Chen is a Support Team Lead and former Client Support Engineer at Rhapsody, with experience in troubleshooting client issues related to the Corepoint Integration Engine and deploying Health IT workflows using various protocols and web services. Responsibilities included software installations, providing upgrade and migration support, and serving as an On-Call Engineer for critical issues. Erica also instructed and proctored client training classes on various Corepoint Integration Engine levels. Previously, at the McCombs School of Business, The University of Texas at Austin, Erica worked as a Data Analytics Intern, where a mock hospital database was created and a synthetic dataset analyzed using multiple data analysis tools. Earlier experience includes a role as a Teaching Assistant at Plano Day School, managing classroom activities and supporting office duties. Erica holds a Bachelor of Arts and Science in Biology from The University of Texas at Austin.
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