Brittany Fishman Pais, CSPO, PMP

Brittany Fishman Pais has a diverse work experience spanning multiple industries. Brittany began their career as an Admissions Associate at American Hebrew Academy, where they represented the academy and facilitated the admissions process for prospective students and families.

Brittany then worked as a Digital Media Consultant at LocalEdge, a Division of Hearst Media Inc., where they collaborated with small and medium-sized businesses to optimize their digital media presence through website creation, PPC campaigns, SEO, and email marketing.

Following that, Brittany joined Dex Media, a leading provider of marketing solutions for local businesses. Brittany held various roles including Editorial Search Specialist, where they created and optimized PPC campaigns for clients, and Digital Escalations Analyst, where they provided support for escalated digital issues. Brittany also worked as a Business Systems Analyst II, collaborating with different teams to develop and implement new workflows and procedural needs.

Their most recent position was at Lytho, where they initially served as a Business Analyst, responsible for product requirements gathering, persona creation, and customer interviews. Brittany then transitioned to the role of Product Manager, managing creative content and marketing projects through Lytho's enterprise work management solution. Finally, they became the Director of Customer Experience and later the Vice President of Customer Experience, assuming leadership responsibilities in ensuring customer satisfaction.

Overall, Brittany Fishman Pais possesses a strong background in customer experience, product management, and business analysis. Brittany has demonstrated their ability to effectively collaborate with cross-functional teams and deliver results for both clients and organizations.

Brittany Fishman Pais, CSPO, PMP attended Vanderbilt University from 2005 to 2009, where they obtained a Bachelor of Arts degree. Brittany went on to acquire additional certifications, including becoming a Certified Scrum Product Owner from the Scrum Alliance in June 2017 and a Project Management Professional from the Project Management Institute in June 2016.