CW

Crystal Wittrock

Manager Customer Success Management at M-Files

Crystal Wittrock has a diverse work experience spanning different companies and roles. Crystal began their career as the President of Green Shoots, where they managed a sales and marketing development company for SMB and Fortune 100 companies. Crystal then worked as a Business Development Manager at ClientFirst Technology Consulting, where they developed a sales pipeline and pursued prospective clients in California municipalities.

After that, they worked as a Partner Business Manager at HP, followed by a role as a Firm Solutions Consultant at CCH, a Wolters Kluwer Business. In this role, they served as a software sales consultant for various tax, accounting, and audit solutions.

Crystal then joined IBM as a Contract Extension Rep, responsible for renewing SaaS Kenexa Prove It in Canada. Crystal later transitioned to the role of a Software Sales Representative at IBM, focused on SaaS solutions in the Financial Services and Industrial Industries. Crystal was recognized as a Digital Champion member in 2017 and 2018.

Crystal then worked as an Account Manager at Levvel.io before joining M-Files as a Customer Success Manager. In this role, Crystal worked directly with customers to drive engagement, adoption, utilization, and value of M-Files solutions. Crystal was later promoted to Manager of Customer Success Management, where they coached a team of customer success managers and monitored key performance metrics to drive value realization for customers.

Overall, Crystal Wittrock has a strong background in sales, customer success, and software solutions across various industries.

Crystal Wittrock earned their Bachelor's degree in Finance, General from the University of Phoenix between 2004 and 2007. Crystal also attended Cumberland College, where they studied Mathematics and Computer Science. In addition to their formal education, Crystal has obtained several certifications, including "Accelerating Your Career with Personal Branding" from LinkedIn in February 2023, "Emotional Intelligence Basics" from LinkedIn in June 2022, "Engagement Evaluation Best Practices for Customer Success Management" from LinkedIn in October 2021, "Customer Experience: Journey Mapping" from LinkedIn in August 2021, "The Six Morning Habits of High Performers" from LinkedIn in May 2021, and "Financial Markets Industry Foundations," "Kilo Network," "Mega Network," "Top Score Market," and "Practitioner" certifications from IBM in 2017 and 2016. Crystal also completed the IBM Global Sales School, although the specific details are not provided. Crystal has not obtained certifications for "Certified Professional Digital Seller" and "Series 7 General Securities Registered Rep License," as the institution and acquisition details are not available.

Links

Timeline

  • Manager Customer Success Management

    April, 2021 - present

  • Customer Success Manager

    November, 2018

View in org chart