Ramez Mohsene

Ramez Mohsene's work experience begins with their role as a Technical Support employee at Hewlett-Packard from approximately 2000 to 2002. Ramez then took on the position of Server and Network Administrator at Able Debt Settlement from December 2007 to July 2008. Ramez Mohsene then worked as a Senior Support Engineer at Telligent - A Verint Company from October 2008 to July 2013. From July 2013 to December 2014, they remained at Telligent as a Senior Support Engineer. Ramez Mohsene then worked as an Owner/On-Call System Technician in a self-employed capacity, assisting with web projects, server installations and troubleshooting, and desktop and laptop repairs from May 2004 to February 2015. Following this, they joined M-Files as a Senior Support Specialist from January 2015 to November 2019. Ramez then served as a Technical Support Team Lead at M-Files from November 2019 to April 2020, overseeing team initiatives and collaborating with managers. From April 2020 to March 2022, Ramez Mohsene held the role of Manager, US Customer Support at M-Files, before being promoted to Director, North America Customer Support in March 2022. In addition to their software company roles, they currently work as a REALTOR at Paragon Gold Realty, starting in July 2021 and is presently actively employed in this role.

Ramez Mohsene completed a Bachelor of Science (BS) degree in Computer Science from The University of Texas at Dallas, from 2003 to 2007. Prior to that, from 2001 to 2003, Ramez Mohsene attended Invalid9380, but no specific degree or field of study information is provided for that institution. Ramez Mohsene also completed high school at Bryan Adams High School from 1996 to 2000.

In terms of additional certifications, Ramez Mohsene obtained various certifications from LinkedIn. These include "Advice for Leaders during a Crisis," obtained in August 2022; "Be the Manager Who Fights for Their Team," obtained in June 2022; "Delivering Bad News to a Customer," obtained in April 2022; "The Six Morning Habits of High Performers," obtained in November 2021; "Leading with Fearless Mindfulness," obtained in October 2021; "Managing a Customer Service Team," obtained in August 2021; "The Six Biases of Decision-Making," obtained in August 2021; "Leading with a Heavy Heart," obtained in July 2021; "Building Resilience," obtained in June 2021; "Building Your Visibility as a Leader," obtained in June 2021; "Creating Positive Conversations with Challenging Customers," obtained in June 2021; "Creating the Environment for Productive Virtual Teams," obtained in June 2021; "Mindful Leadership," obtained in June 2021; and "Transitioning from Manager to Leader," obtained in June 2021.

Additionally, Ramez Mohsene obtained certifications from LinkedIn in May 2021, including "Customer Service: Managing Customer Expectations," "Empathy for Customer Service Professionals," "Leadership Foundations," "Leading a Customer Service Team," and "Leading at a Distance." Lastly, Ramez Mohsene obtained the certification "Learning Microsoft Power BI Desktop" from Lynda.com in March 2018.