Riikka Kemppainen

Customer Success Management Team Lead at M-Files

Riikka Kemppainen has a diverse work experience in various organizations. Starting in 2005, they worked as a Tutor at the University of Oulu. In 2007, they held the position of IT Support Engineer at Boliden. Riikka then joined Nokia in 2008, where they worked as an Information Management Specialist and later as a Thesis Worker, focusing on managing project management documentation in a distributed environment. From 2010 to 2017, Riikka worked at BlueCielo ECM Solutions, first as a Support Engineer and then as a Customer Delivery Manager and Project Manager. In 2018, they became an IT Project Manager at Espoon Kaupunki - City of Espoo. Currently, Riikka serves as a Customer Success Manager at M-Files, and recently, they transitioned into the role of Customer Success Management Team Lead.

Riikka Kemppainen completed their Master of Science (M.Sc.) degree in Information Networks from the University of Oulu between the years 2004 and 2010. Alongside their educational qualifications, they hold a certification as a Certified Scrum Master. The exact details regarding the institution providing the certification and the month and year of its completion are not specified.

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Timeline

  • Customer Success Management Team Lead

    April, 2021 - present

  • Customer Success Manager

    April, 2019