Kay Stevens

Kay Stevens is an accomplished customer experience and project management professional with extensive experience in diverse roles across multiple organizations. Currently serving as Customer Experience Transformation Manager at M6toll since April 2019, Kay has successfully implemented new product development initiatives, managed high-budget marketing strategies, and improved customer service strategies using voice of the customer insights. Previous experience includes positions at Central England Co-operative, where Kay led significant marketing campaigns and developed loyalty programs, and Barclays, where leadership skills resulted in substantial growth in service delivery and mortgage business. Kay holds a Bachelor's degree in Hospitality Administration/Management from Leeds Beckett University.