M6toll
Kay Stevens is an accomplished customer experience and project management professional with extensive experience in diverse roles across multiple organizations. Currently serving as Customer Experience Transformation Manager at M6toll since April 2019, Kay has successfully implemented new product development initiatives, managed high-budget marketing strategies, and improved customer service strategies using voice of the customer insights. Previous experience includes positions at Central England Co-operative, where Kay led significant marketing campaigns and developed loyalty programs, and Barclays, where leadership skills resulted in substantial growth in service delivery and mortgage business. Kay holds a Bachelor's degree in Hospitality Administration/Management from Leeds Beckett University.
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M6toll
Since opening in 2003, the M6toll has been a driving force in reducing congestion and pollution in the Midlands, attracting up to 65,000 vehicles from the M6 and regional road network on weekdays. Over 300 million customers have used the road over the past 20 years. We are a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.