Rhiannon Grimshaw

Rhiannon Grimshaw is a seasoned professional with extensive experience in customer experience and product management, currently serving as a Customer Journey Manager at Macmillan Cancer Support since September 2022. Prior to this role, Rhiannon held various positions at British Gas from May 2015 to May 2022, including Customer Experience Manager, where accountability for managing end-to-end customer experience optimization was key, and Senior Product Manager, focusing on product strategy and customer-centric proposition development. Rhiannon also worked at The AA from April 2005 to September 2012, managing core and niche insurance products, and led the execution of marketing strategies as a Freelance Marketing Manager. Rhiannon holds a Bachelor's Degree in Business Studies and Social Biology from the University of Roehampton and the University of Surrey.