Lara Husselbee

Lara Husselbee is an accomplished leader in customer experience, learning design, and service innovation, currently serving as the Head of Learning Experience and Research at Macquarie Group since November 2022. With extensive experience across various sectors, Lara has developed a toolkit of resources for 20,000 employees at Macquarie Group and has played a significant role in enhancing customer experience strategies. Additional roles include President of the Board of Directors for Wear it Purple, where Lara has led initiatives for LGBTQIA+ youth, and business owner of Lara Husselbee PTY LTD, providing service design and customer experience consultancy to clients including government departments and private organizations. Lara's background encompasses impactful design roles with major institutions, a strong commitment to community service, and a robust educational foundation in visual communication and international studies from the University of Technology Sydney.