Pete H.

Pete H. is an accomplished professional with extensive experience in strategic and service design across prominent organizations in the financial and telecommunications sectors. As the Head of Strategic & Service Design at Macquarie Group and a Design Practice Leader, Pete H. has demonstrated leadership in enhancing customer experiences. Previous roles include Director of Experience Strategy & Design at Colonial First State, Executive Manager of Experience Strategy, Design & Research, and National Manager of Service Design at Commonwealth Bank. Additionally, Pete H. served as Group Capability Lead for Human Centred Design at IAG and Strategy Manager for Customer Experience Innovation & Design at Optus. Education includes a Design Thinking - Action Lab in Human Centred Design from Stanford University and an Applied Diploma in Project Management and Marketing from University College Cork.