Jackson Elcoate

Jackson Elcoate currently serves as the Operations Manager at Macquarie Telecom Group, where leadership is provided to a team of ITSM champions overseeing business and network operations. With a diverse background, Jackson has held several key positions within the company including Acting Engineering Manager, Capacity & Facilities Manager, Network Operations Manager, Service Management Specialist, and Incident Coordinator, focusing on areas such as incident management, process improvement, and customer satisfaction. Prior experience includes roles at SunTrust as a Collections Specialist and Procurement Specialist, as well as a Sales Associate/Store Manager at Wireless Advocates, LLC, and a Certified Nurse Assistant at Henrico Healthcare Center. Jackson's career began with service in the US Navy as a Petty Officer Third Class. Education includes a Certified Nurse Aide Licence from Henrico Healthcare Centre.