Joseph F.

Joseph F. is an experienced professional in project coordination and service delivery, currently holding the position of Project Coordinator Service Delivery and Migrations Specialist Coordinator at Macquarie Technology Group since September 2018. With a strong focus on customer experience, Joseph collaborates with a dedicated team at Australia's only multi-carrier solution provider for businesses. Prior to this role, Joseph served as a Service Improvement Analyst at Vocus Group Limited, where initiatives led to a significant reduction in complaints, and as a Quality Assurance Analyst at M2 Group Ltd, coaching overseas consultants in performance improvement. Joseph's early career included roles at iPrimus, where responsibilities spanned billing and technical support management, including overseeing multiple teams in different locations. Joseph holds a Bachelor of Business degree from Swinburne University of Technology, majoring in Accounting and minoring in Law and Finance.