Adam Schmitt

Adam Schmitt is currently the Director of Product Management at Macy's, where they oversee the Customer Care Product Domain, focusing on modernizing customer communication strategies. With a rich background at Macy's since 2006, Adam previously held roles including Director of Credit Operations, where they led significant initiatives that improved customer interactions and efficiency. They also contributed as a Senior Human Resources Manager, managing employee relations and cultural initiatives for thousands of staff. Adam earned a Bachelor of Science in Organizational Communications and Psychology from Ohio University.