Kristal Brown

Kristal Brown currently serves as Senior Store Fulfillment Operations & Strategy at Macy's, a role held since April 2022. Prior to this, Kristal worked at FORTNA as a Product Owner and at MarketSource Inc. as a Business Process Engineer. During a decade-long tenure at Macy's Tech, Kristal progressed from Product Manager to Senior Manager Marketing Effectiveness, leading significant initiatives and analyses that impacted sales and promotional strategies. Earlier career experience includes roles such as Merchandise Team Manager and Senior Manager – Home Store Marketing at Rich's/Lazarus/Goldsmiths Department Store, along with a background as a Buyer and Sales Manager at Rich's Department Store. Kristal holds a Bachelor's Degree in Business & Marketing from the American College for Applied Arts.