Customer Experience and Engagement

The Customer Experience and Engagement team at Macy's focuses on enhancing the shopping journey by personalizing interactions and enriching customer loyalty through various channels. They strategize and implement initiatives that improve in-store and online customer service, drive social engagement, and ensure a seamless experience across the Macy's brand. By fostering a strong connection with customers, they aim to elevate satisfaction and loyalty, ultimately contributing to Macy's position as a premier omnichannel retailer.