Sydney M.

Sydney M. is a Customer Service Manager at SOLVD Health, overseeing the hiring, training, and coaching of customer service representatives while developing standard operating procedures and tracking performance metrics. Sydney has a diverse background in coaching lacrosse, currently serving as a Lacrosse Coach for Mad Dog Lacrosse, LLC, and Assistant Girl's Lacrosse Coach at Cathedral Catholic High School. Previous experience includes roles in clinic operations and customer service management at Cue Health, where operational improvements led to increased efficiency, and a substantial reduction in patient wait times. Sydney's earlier career includes coaching at Westview High School and serving as a Training Administrator at Berkshire Hathaway HomeServices California Properties, managing training programs for over 800 Realtors. Sydney holds a Bachelor of Business Administration in International Business from the University of San Diego.