Francis Novak

Francis Novak has a wealth of experience in the software industry, spanning over two decades. Francis started their career at Intuit in 1995, where they worked as a Sr. Technical Support/QA. Francis then moved on to Gateway in 1997, where they served as Lead Trainer and led a team in restructuring the company's training program. At Gateway, they were also involved in QA testing and writing CBT modules for web-based training modules.

In 1999, Francis joined two companies simultaneously. Francis worked at Blue Sky Software as a QA Lead, where they contributed to quality assurance efforts. At eHelp, they held the role of QA Manager and was responsible for overseeing the quality assurance process.

In 2003, Francis joined Macromedia as the QA Manager for the RoboHelp product suite. Francis played a pivotal role in driving the product's quality and feature set and helped with its transition to offshore development.

Since 2005, Francis has been with MadCap Software, where they currently hold the position of V.P. of Product Management. In this role, they lead the product management team and is instrumental in driving new product developments, features, and services. Francis has played a vital role in overseeing various aspects of the company's operations, including quality assurance, information technology, and technical support.

From 1988 to 1992, Francis Novak attended Kent State University. However, the degree and field of study they pursued during this time are not specified.