Trixie-anne Santos

Technical Support Analyst at MadCap Software

Trixie-anne Santos has a diverse work experience in technical support, computer specialist, and quality assurance specialist roles. At MadCap Software, Inc., they worked as a Technical Support Analyst, implementing and analyzing SaaS solutions for various companies, utilizing their product knowledge, HTML, CSS, and customer service skills. In their role as a Computer Specialist at Geek Squad, they built client relations, diagnosed and repaired computers and electronic devices, and resolved customer service issues. At DENSO, they served as a Quality Assurance Specialist, preparing product specifications and conducting Quality System Tests.

Trixie-anne Santos began their education journey in 2019 when they pursued a Full Stack Developer Certificate from UC San Diego Extended Studies. This program lasted for one year. Following this, from 2020 to 2023, Trixie-anne attended Grossmont College, where they earned an Associate of Science degree in Computer Science.

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Timeline

  • Technical Support Analyst

    May, 2021 - present