TN

Thi Thao Nguyen

Chargeback Specialist at Made By Gather

Thi Thao Nguyen has a diverse work experience in the fields of accounting and finance. They started their career as an Accounting Clerk and Secretary at Clinique Medical Pie-IX in 2016. From 2017 to 2019, they worked as an Accounting Technician at Entrepôt Du Nord, where they handled tasks such as processing receipts, verifying releases, and checking inventory.

In 2019, Thi Thao Nguyen joined MVP Group as an Account Receivable Coordinator and Assistant Credit Manager, where they were responsible for collecting payments, verifying and classifying them, and making daily deposits. They also worked in the Logistics/Invoicing department, where they matched shipping and duty invoices and reconciled commercial invoices. Thi Thao Nguyen continued to work at MVP Group until 2021.

From 2021 onwards, Thi Thao Nguyen has been working at Made by Gather as a Chargeback Specialist. In this role, they run weekly customer accounts reports for chargebacks, obtain descriptions from customer portals, investigate charges, and reach out to other departments for support documents. They also follow up with customers to clear deductions. Prior to this role, they worked as an Accounts Receivable Associate and Accounting Technician at Made by Gather, where they received customer purchase orders, invoices, and bills of landing, and performed invoicing duties. They also followed up on issues and discrepancies and ensured timely payment from customers.

Overall, Thi Thao Nguyen has developed a strong skill set in accounting and finance, with experience in areas such as accounts receivable, invoicing, chargebacks, and customer relations.

Thi Thao Nguyen's education history begins with a DEP in Accounting at St. Pius Business Center. The duration of this program is not specified. In 2015, they enrolled at St. Pius X Business Center, where they obtained a DEP degree in Accounting in 2016. After a gap in their education, Thi Thao Nguyen attended Dawson College from 2018 to 2019, focusing on EQ SLQ (Structure Query Language).

In addition to their formal education, Thi Thao Nguyen has obtained several certifications. In June 2022, they completed the "Accounting, Invoicing, & Deductions - US" course and received a certificate of completion in the retail class from 8th & Walton. Thi Thao also attended a seminar titled "SQEP Seminar: What You Need to Know" at the same institution and obtained the certification in February 2023. Additionally, in March 2023, they acquired certification in "OTIF" from 8th & Walton.

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Timeline

  • Chargeback Specialist

    February 1, 2023 - present

  • Accounts Receivable Associate/ Accounting technician

    December, 2021