David Hamilton

David Hamilton is an experienced IT professional with a strong background in service desk management and project leadership. Currently serving as the IT Service Desk, Telecom, and Operations Manager at Madison Gas and Electric since December 2016, David is involved in significant projects such as telephony system replacements and ITSM tool upgrades. Prior experience includes a role as IT End User Computing Supervisor at Group Health Cooperative of South Central Wisconsin, where David implemented the ServiceNow Service Management tool and developed various IT management workflows. At CUNA Mutual Group, David held positions as End User Computing Engineering Manager and IT Project Manager, gaining ITIL v3 certification and participating in a Leadership Development Program. David holds a BBA in Information Technology Infrastructure from the University of Wisconsin-Whitewater.