Mishaal Hamza

Mishaal Hamza is an experienced Customer Service Manager at Maersk Training, overseeing the Eastern Hemisphere's Customer Service team since July 2011. Mishaal's responsibilities include coordinating training programs with various authorities, managing courses and vendors, and ensuring compliance with HSEQ accreditations. Prior positions at Maersk include roles as Assistant Manager and Team Lead, where Mishaal implemented the Picasso Application and handled troubleshooting, global coordination, and process improvements. Earlier experience as a Senior Purchasing Coordinator at McKinsey & Company involved managing processes, contract renewals, and reporting. Educational qualifications consist of a PGDBM in Finance from Saint Mary's University and a BCom in Commerce from the University of Madras.