Mishaal Hamza

Customer Service Manager - Middle East & Asia at Maersk Training

Mishaal Hamza is an experienced Customer Service Manager at Maersk Training, overseeing the Eastern Hemisphere's Customer Service team since July 2011. Mishaal's responsibilities include coordinating training programs with various authorities, managing courses and vendors, and ensuring compliance with HSEQ accreditations. Prior positions at Maersk include roles as Assistant Manager and Team Lead, where Mishaal implemented the Picasso Application and handled troubleshooting, global coordination, and process improvements. Earlier experience as a Senior Purchasing Coordinator at McKinsey & Company involved managing processes, contract renewals, and reporting. Educational qualifications consist of a PGDBM in Finance from Saint Mary's University and a BCom in Commerce from the University of Madras.

Location

Dubai, United Arab Emirates

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Maersk Training

Maersk Training is a global training provider. We believe in improving safety, behaviour and operational performance in the real working environment. And in evaluating and assessing improvements. Simulators may not be relevant in all our training but we aim to involve real life scenarios wherever possible. Maersk Training leads the way in developing simulators and programmes that move training closer to our clients’ working environment, preparing people for on-site situations. It should be known that it is a basic principle of Maersk Training that being prepared for challenges improves safety and productivity Today, Maersk Training is an independent business unit with worldwide training facilities open to all companies. A benchmark for the industry “Maersk Training has set the benchmark for other training establishments to aspire to.” This statement was the essence of the evaluation that certified Maersk Training as the first DNV SeaSkill Centre of Excellence by Det Norske Veritas (DNV).


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Headquarters

Svendborg, Denmark

Employees

501-1,000

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