Meliha (Mel) Bilge

Meliha (Mel) Bilge's work experience is as follows:

- MaestroQA (2022 - Present): Director of Customer Success, Strategic.

- ServiceRocket (2017 - 2022): Director of Customer Success (2021 - 2022), Manager, Customer Success (2020 - 2021), Customer Experience Manager (2018 - 2020), SaaS Implementations Consultant (2017 - 2018).

- Vitech Systems Group (2013 - 2017): Senior Solutions Analyst-Business Lead (2015 - 2017), Solutions Analyst (2014 - 2015), Associate Solutions Analyst (2013 - 2014).

During their time at Vitech Systems Group, Meliha was responsible for various roles, including overseeing the design and implementation of functional modules in the V3 pension administration ERP software for a public pension government employer with an asset market value of over $2.4 billion. Meliha (Mel) also acted as the primary liaison between customers and development teams, translating business requirements into viable solutions. Additionally, Meliha was recognized for their excellent presentation skills and subject matter expertise, leading their to be selected as a member of the pre-sales team for technical on-site demos. Meliha (Mel) consistently exceeded expectations and contributed to improvements in test script creation and execution, loans support services, and business process reengineering.

Meliha (Mel) Bilge obtained a Bachelor's Degree in Industrial Engineering from Lehigh University from 2009 to 2013. In addition to their formal education, Meliha has obtained various certifications including Management Essentials from Effective Training Associates, Inc. in February 2020, Customer Education Professional from Learndot in October 2018, The Complete Salesforce Administrator Certification Course from Udemy in March 2017, Client Success Manager Accreditation 2021 from Workplace from Meta in February 2022, Atlassian Cloud Sales Professional from Atlassian in December 2021, and Atlassian Sales Professional also from Atlassian in December 2021.