Manchester Airports Group
Paula Gowland is an accomplished Programme Director and Change Leader with extensive experience in transformational change across various industries. Currently serving as Programme Director for Group Transformation at MAG (Airports Group) since September 2022, Paula is responsible for delivering a complex portfolio of change programs. Previous roles include Change Director at the Motor Insurers' Bureau, where Paula established a centralized Change Delivery capability, and Program Director for NHS Test & Trace, overseeing the UK's testing and tracing capabilities during the pandemic. With a strong track record at organizations such as Swinton Group, Barclaycard, and Vertex Customer Management, Paula has consistently driven significant operational improvements, resulting in substantial cost reductions and enhanced service delivery across multiple sectors.
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