Dawn Russell

Dawn Russell is a seasoned IT professional with over 15 years of experience in customer success and client services across various industries. Currently serving as Chief Customer Officer at Magaya Corporation since May 2024, Dawn has previously held similar roles at Blue Ridge and Izenda, where responsibilities included overseeing product adoption, technology enhancements, and customer satisfaction. Dawn's career also includes positions as VP of Customer Success & Development at Izenda, Director of Client Services at NCO Group, and Manager of IT Operations at Stratose. Additional experience as Client Implementations Lead at CoreLogic and Business Systems Analyst at QBE FIRST contributed to a robust background in client relations and technical support. Dawn's educational credentials include a Six Sigma Black Belt from the Management and Strategy Institute and an Associate's degree in Business Administration from Georgia State University Perimeter College.