Magazine Luiza
Tiago Oliveira is an experienced logistics and customer experience professional with a robust background in managing operations, quality, and fulfillment in various companies. Currently serving as the Corporate Logistics Manager at Magazine Luiza since May 2023, Tiago is responsible for monitoring logistics indicators that enhance customer experience and overseeing the order cycle and communication within the marketplace. Previous roles include managing post-sales and customer experience at GFL Logística, where Tiago also led project management for expansion efforts, and similar positions at Sequoia Soluções Logísticas and NOW Logística Inteligente, focusing on performance indicators and operational excellence. Additional experience includes overseeing transport quality at Dafiti Group and B2W Digital, contributing to service and delivery improvements. Tiago holds a Bachelor's degree in Business Administration from Centro Universitário Padre Anchieta.
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Magazine Luiza
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Magazine Luiza SA is a Brazil-based company principally engaged in the retail sector. The Company's activities are divided into four segments: Retail, through physical stores and E-commerce sells various consumer goods, including home appliances, electronics, furniture, cosmetics, baby care accessories, toys and sport articles, among others; Financial operations, involved in credit granting through Luizacred; Insurance, offering insurance and extended product's warranty through Luizaseg; and Consotrium management, providing customers access to its so-called letters of credit through Consorcio Luiza. The Company operates over 760 stores and eight distribution centers, which are located in the South, Southeast, Midwest and Northeast regions of Brazil.