Vernon Belgira

Vernon Belgira is an experienced Chief Technology Officer with a total of 22 years of experience in various IT roles. In his current role as CTO at Magellan E-Support Services Inc., he collaborates with the management team to develop and implement technology plans that support the organization's growth objectives. Vernon is responsible for overseeing the ITIL service operations and transition activities, infrastructure management, and IT service management processes. He designs solutions conforming to scalability, reliability, maintainability, usability, and security and digitalization and automation to streamline processes. Additionally, he has experience leading application and development teams, network and security teams, andT systems and infrastructure teams, supporting corporate functions. He has expertise in managing capacity issues, configuring ITOP for proper notification and escalation of incidents, and reviewing logs and alerts to ensure system and network integrity. He has worked on several projects, including ticketing systems, automated billing applications, data center builds, and hundreds of client requirements. Vernon is experienced in mentoring and training team members to meet set KPIs and upskilling and development. He has also developed IT policies and practices conforming to ISO27001 and PCI-DSS and ensured strict implementations.