Claudia T.

Claudia T. is an experienced customer support professional with a strong background in managing support teams and enhancing customer experiences across various industries. Currently working at MagicSchool AI since August 2025 in a Customer Solutions role, Claudia handles multi-channel inquiries and improves self-service options through refined documentation. Prior to this, at BrainPOP, Claudia served as Manager of Customer Support, where a succession planning initiative was successfully implemented. As Senior Customer Service Lead at Nearpod, Claudia focused on technical support and customer retention, leading to a notable increase in retention rates. Claudia also held management positions at Even Financial and Flocabulary, developing effective processes and strategies to optimize customer service operations. Starting as a Customer Support Specialist at Apple, Claudia earned recognition for exceptional service and performance. Claudia T. holds a Master of Science in Organizational Leadership from Quinnipiac University and a Bachelor of Arts in Theatre and Creative Writing from Fairleigh Dickinson University.