Susan Lynch

Susan Lynch is a seasoned user experience researcher currently working at Magnit in a research role for the Messenger Product experience at Meta since February 2024. Previous experience includes a significant tenure at Salesforce from January 2016 to March 2023, where roles ranged from Director of Cross Cloud Research & Insights to Principal User Researcher focused on Mobile Platform and Sales Cloud. Prior to that, Susan served as User Experience Research Lead at One Kings Lane, establishing research methodologies across web and mobile platforms. At Walmart Global Tech from March 2005 to June 2014, Susan held multiple positions including Principal Sr. User Experience Research Lead, overseeing product development research for eCommerce channels. Earlier experience includes roles at McCann Worldgroup, where Susan worked as a Consumer Insights Analyst and Account Planning Associate, contributing to research for product development and marketing campaigns. Susan holds a B.A. in Studio Arts with a minor in Art History from Loyola Marymount University.