Trang S. currently serves as the Customer Success Area Lead at Salesforce, managing a portfolio of accounts exceeding $600 million focused on Public Sector Federal agencies and providing strategic leadership to enhance customer success. Prior to this role, Trang S. held the position of Regional Vice President, Customer Success at salesforce.com for a decade, where responsibilities included advising customers on maximizing their investment in Salesforce and leading a team of Success Managers. Trang S. has extensive experience from previous roles at Freddie Mac as Director of IT and Operations and at Accenture as Senior Manager, specializing in IT operations, technology delivery, and systems integration. Educational qualifications include a Bachelor of Science in Electrical Engineering from the University of Maryland, a Master of Science in Finance from American University, and an Executive MBA from Northwestern University's Kellogg School of Management. Certifications include Salesforce Administrator, Salesforce Advanced Administrator, Salesforce Developer, and Sales Cloud.
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