Main Line Health
Suzanne Smith, M.Ed., CPXP, is a seasoned healthcare professional with extensive experience in patient experience and quality improvement. Currently serving as the System Director of Patient Experience at Main Line Health since August 2022, Suzanne focuses on fostering a culture of empathy, excellence, and accountability across clinical teams and leadership. Prior roles include Director of Patient Experience at Penn Medicine and Senior Director of Patient Experience at Mercy Health System, where strategic initiatives enhanced patient advocacy, service delivery, and operational excellence. Additionally, Suzanne contributes to academia as an Adjunct Faculty member at Neumann University, teaching Health Promotion. With a strong background in operations, quality standards, and patient care metrics demonstrated through work with CARF International as a Surveyor, Suzanne combines leadership experience with a commitment to improving healthcare outcomes. Educational credentials include an MS in Health Education from Saint Joseph's University and a BS in Communications from SUNY Brockport.
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Main Line Health
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Follow our Careers Channel on Instagram: @mainlinehealthcareers https://www.instagram.com/mainlinehealthcareers/ Main Line Health (MLH) is a not-for-profit health system serving portions of Philadelphia and its western suburbs. At its core are four of the region’s respected acute care hospitals—Lankenau Medical Center, Bryn Mawr Hospital, Paoli Hospital and Riddle Hospital—as well as one of the nation’s premier facilities for rehabilitative medicine, Bryn Mawr Rehabilitation Hospital; Mirmont Treatment Center and Main Line Health HomeCare & Hospice. MLH also consists of multi-specialty physician networks, Lankenau Institute for Medical Research- non-profit biomedical research organization. It also comprises six outpatient health centers located in Broomall, Collegeville, Concordville, Exton, Newtown Square and King of Prussia. Our employees speak highly of the work environment at Main Line Health. We offer great opportunities for advancement as well as flexible schedules that allow you to balance your personal and professional life. It is the policy of Main Line Health: to provide Equal Employment Opportunity to all people in all aspects of employer/employee relations without discrimination because of race, religion, color, sex (including pregnancy, gender identity, gender expression, and sexual orientation), parental status, national origin, ancestry, age, disability, political affiliation, military service, relationship status, or other non-merit based factors; to select, develop and promote employees based on the individual’s, qualifications, experience, and job performance; to maintain a working environment free of all forms of discrimination, harassment, and intimidation.