Paula Graffam

Paula Graffam is an accomplished customer service professional with extensive experience in leadership and team management within the healthcare sector. Currently serving as the Customer Service Team Manager at MaineHealth since January 2021, Paula focuses on enhancing patient experiences through team expansion and technology integration. Previously, Paula held positions in the Thomas Agency/Innovative Business Technology, progressing from Customer Service Team Supervisor to Selfpay & Customer Service Manager between December 2014 and December 2020. Paula's career began at Seacoast Career School as an Administrative Assistant, where encouragement of student potential was a key aspect of the role. With a solid background in customer service coordination and supervision since 2006, Paula Graffam continues to demonstrate a passion for uplifting and supporting both teams and patients.