Bradley Liou, MBA

Bradley Liou, MBA has a diverse work experience spanning a range of industries and roles. Bradley is currently the Director of Client Success at MaintainX, a mobile-first workflow management platform. In this role, Bradley oversees the tracking of reactive and preventive maintenance and the control of daily operations.

Prior to their current position, Bradley served as the Head of Customer Success at Acquire App, where they built the Customer Success operation from scratch. Bradley developed and expanded all customer success functions, including presales, onboarding, adoption, renewal, expansion, and support.

Before Acquire App, Bradley was the Head of Customer Success and Expansion at Deel, where they built a global Customer Success program and teams across multiple regions. Bradley took a personal break after six months to spend time with their family.

Bradley also worked at Lever as the Regional Manager of the East Customer Success Team. Bradley recruited and coached a team of Customer Success Managers, focusing on customer retention and expansion.

Earlier in their career, Bradley held positions at Densify as the Director of Customer Success, where they built and managed the Customer Success team. At SAP, they served as an Enterprise Customer Success Manager, nurturing high-touch strategic accounts. Bradley also worked as a Support Engineer and Support Associate at SAP, handling various customer situations and providing technical support.

Additionally, Bradley worked as a Customer Success Manager at Nulogy, focusing on maximizing customer lifetime value and driving product adoption. Bradley started their career at IBM as a Software Developer, specializing in developing build tools and maintaining DB2 databases.

Overall, Bradley Liou's work experience showcases their expertise in building and scaling Customer Success programs, managing teams, and driving customer satisfaction and success.

Bradley Liou completed their Bachelor's Degree in Computer Engineering from the University of Toronto, from 2007 to 2012. Bradley then pursued their Master of Business Administration (M.B.A.) with a focus on Leadership and Change Management from the University of Toronto - Rotman School of Management, from 2014 to 2017.

In addition to their academic degrees, Bradley Liou has obtained several certifications to enhance their knowledge and skills. Bradley obtained the Amazon Web Services Cloud Practitioner certification from Amazon Web Services (AWS) in April 2019. Bradley also received the GCP Foundation certification from Google Cloud Certified in December 2017. Furthermore, they completed the AWS Technical Essentials certification from ExitCertified in June 2017.

Bradley Liou has also pursued various certifications related to business processes and SAP technology. These include "Business Processes in Planning (SAP ERP)" from SAP, "Foundations of SAP SuccessFactors HCM Academy" from SAP SuccessFactors, "Introduction to Programming with ABAP" from SAP, "Manufacturing Overview" from SAP, and "Performance and Goals Management Mastery" from SAP SuccessFactors. The specific months and years of completion for these certifications are not available.