Mitchell Hanan

Mitchell Hanan is an experienced leader in customer support and training, with a proven track record in various roles across multiple companies. At Aurora Solar, Mitchell served as Director of Customer Support, achieving a remarkable 96% CSAT score while scaling the team significantly. Previous roles include Senior Training Manager at City Year, where a new training model was developed, and Trainer at Greenberg Traurig, LLP, focusing on new hire training and professional skills development. As Training and Quality Manager at ABB OPTICAL GROUP, effective training programs for customer service were managed, and as Senior Program Manager at GE Digital, Mitchell led quality and process optimization initiatives that significantly improved NPS scores. Most recently, Mitchell held the position of Senior Product Support Manager at UKG, driving productivity enhancements and customer retention. Currently, Mitchell is the Director of Support at Majesco.