Fatima Tomoum

Fatima Tomoum is a seasoned professional in customer experience and relations, currently serving as the Director of Customer Experience at Majid Al Futtaim since December 2021. Previously, Fatima held the position of General Manager for Customer Relations and Engagement at Al-Futtaim, where strategic leadership and team management were key focus areas, and notable achievements included the transformation of customer connection through an omnichannel contact center. Prior roles include General Manager positions at Al-Futtaim Motors, and Customer Relations Manager at Axiom Telecom, emphasizing strategic direction and customer relations. Fatima launched a successful career as a Global Program Manager at Lionbridge Technologies, leading high-performing teams and achieving significant project outcomes. Academic qualifications include a Master of Arts in Interpreting and Translation from The University of Queensland and a year of study in International Relations and Affairs at Hitotsubashi University.