Saifudheen Checkidappuram

Saifudheen Checkidappuram has extensive experience in IT support and service management, currently serving as the IT Service Desk Manager at Majid Al Futtaim since November 2016. In this role, Saifudheen leads the service desk department, overseeing L2 support for over 110 stores in the UAE and implementing business continuity plans to maintain operational availability. Prior roles at Majid Al Futtaim include IT Service Desk Assistant Manager and Information Technology Support Analyst, where responsibilities encompassed managing support teams, ensuring system quality, and providing first and second-level user support. Previous experience includes positions at Veetec Computers, Al Tamyuz Computer, and Gtech Computers, focusing on technical support, consultancy, and infrastructure management. Saifudheen holds a Diploma of Education from Government Polytechnic College and a high school diploma from Kerala State.