Serli Bukka

Serli Bukka has work experience in various roles and companies. In 2015, they started as a CSR at Sutherland and held this position until 2016. From 2016 to 2017, they worked as a Quality Analyst at Sutherland, where they were responsible for maintaining and analyzing quality data and developing scorecards. In 2017, they were promoted to Senior Quality Analyst at the same company.

In 2018, Serli joined Bigcat Software Solutions, Inc. as a Payment Specialist for a short period of time. Later in the same year, they joined Teledirect Telecommerce as a Community Operation Specialist and worked there until 2021.

From 2021 to 2023, Serli worked at Booking.com as a CS Quality Advisor, before joining Majorel in 2023 as a Learning and Quality Team Lead.

Serli Bukka received their Bachelor of Arts (B.A.) degree in English Language and Literature from Universitas Gadjah Mada (UGM) in 2015. Additionally, they have obtained various certifications including Certified Lean Six Sigma Yellow Belt Training, Excel Interactive Dashboards and Data Analysis, Data Visualization for Data Analysis and Analytics, Learning Excel: Data Analysis, Gamification: Motivation Psychology & The Art of Engagement, Communicating about Culturally Sensitive Issues, Confronting Bias: Thriving Across Our Differences, Diversity, Inclusion, and Belonging, Rolling out a DIBs Training Program in Your Company, Skills for Inclusive Conversations, and Lean Six Sigma White Belt Certification from institutions like Udemy and LinkedIn.