Niels Berndsen

Niels Berndsen has extensive work experience in customer experience management and consultancy. Niels most recently served as the Regional Director of Affiliate Development & Support at Make-A-Wish International. Prior to that, they held positions at Kantar, Kantar TNS, Conspiring Universe, MetrixLab, Stratus / ISEO Marketing Research, KPNQwest, and Markowitz & McNaughton. Throughout their career, they have worked with a diverse range of national and international clients, overseeing sales, operations, and innovation in customer experience management.

Niels Berndsen obtained a Bachelor's degree in International Relations and Political Science from the University of Pennsylvania from 1991 to 1995. Additionally, they participated in the European Studies Program at KU Leuven for the academic year 1993-1994. Before their university education, they completed VWO at RSG Purmerend from 1985 to 1991. Finally, Niels Berndsen attended Noorderlicht from 1979 to 1985 without any specified degree or field of study. In 2020, they obtained the CCXP certification from the Customer Experience Professionals Association (CXPA).