Abhishek Anand

Abhishek Anand is an accomplished professional with extensive experience in customer experience, process excellence, and operations management. Currently serving as PM - CX Strategy & Operations at MakeMyTrip since November 2022, Abhishek focuses on optimizing workflows and enhancing customer experience. Previous roles include Program Manager - Business Excellence at Moglix, where significant business growth initiatives were undertaken, and Assistant Manager CX & Sales at TVS Motor Company, concentrating on retail finance and customer experience improvements. Abhishek's career began with technical and strategic positions at firms like MODGET and Wockhardt Ltd., further complemented by a strong academic background with an MBA from the Indian Institute of Management Nagpur and a B-Tech in Mechanical Engineering from the National Institute of Technology Silchar.