Shankar Venugopal is a seasoned professional in workforce management with extensive experience in customer experience leadership. Currently serving as the Director of Customer Experience at MakeMyTrip since April 2022, Shankar previously held senior roles at TaskUs, STARTEK, and American Express Global Business Travel, specializing in workforce management and operational efficiency. Shankar's expertise includes capacity planning, forecasting, staffing, budgeting, and business intelligence tools management, with a proven track record of managing large teams and optimizing processes across multiple global locations. Shankar's academic credentials include a BSc in Mathematics from the University of Madras.
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