Makula Technology
Karin van Soest has extensive experience in various roles, from Visual Designer to Customer Success Lead. With a background in design and astrophysics, Karin has held positions in companies like Lanolia, where Karin was the Co-founder & CEO, and Makula Technology as Customer Success Lead. Throughout their career, Karin has excelled in managing client relationships, program planning, and operational improvements. Their experience showcases a strong capability in developing strategies for business growth and customer satisfaction.
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Makula Technology
Next-gen digital service solution that cuts through the communication clutter and back-and-forth of Installed Base Management in the manufacturing industry. It eliminates inefficiencies in asset and work order management for Field Service Engineers, Technicians and After-Sales Managers, and ensures enhanced customer experience and streamlined operations. Be it understanding machine health, predicting maintenance needs, or unveiling potential upselling avenues, our platform serves as your guide with these features: - Comprehensive Machine Lifecycle Management - Predictive Maintenance Analytics - Upselling and Cross-selling Opportunities - Digital Monitoring and Audit Trails - Streamlined Operation Workflows - Training Protocols and Checklists Choosing Makula means: - 80% boost in profits as a result of lowered frustration and higher customer satisfaction - 25 productive hours saved per engineer each month owing to elimination of unnecessary back-and-forth communication. - 20% additional revenue unlocked from spare parts due to streamlined and improved management efficiency. With Makula, your customers also get a branded customer portal, enabling effortless order placement, service requests, and access to equipment and order histories through a quick QR code scan! Imagine a world where your assets' entire lifecycle, from installation to routine maintenance, becomes a source of revenue and strategic insights... With Makula, that world is within reach! Schedule a free demo here: https://makula.io/contact/